Worldwide shipping available.
Once shipped, EU orders will take 3–4 business days. International delivery times vary by destination and customs.
• Request refund within 7 days of purchase
• In its original packaging with all original tags attached and uncut
• Item must be unworn, unwashed, undamaged.
It is the customer's responsibility to ensure the pristine condition of the items) during return process
All domestic and international return fees are the responsibility of the customer
SOYUNG reserves the right to refuse any returns that do not comply with our return policy
All sale items are FINAL and are ineligible for refunds or returns
We are not responsible for lost or stolen return packages
To initiate returns please email info@soyungofficial.com with order number and reason for return
We will respond to confirm your request with further instructions
You will be emailed with approval once we confirm receiving the returned item
Once approved, refund will be issued back to original payment method within 10 working business days
Please be aware that your bank or financial institution may require extra time to process the refund to your account
Shipping fees, duties, and taxes are nonrefundable
Taxes and duties are calculated based on your shipment destination and the value of your purchase
It is the customer's responsibility to complete any tax payments in order to receive goods
Be aware the shipping carrier may refuse to release the package if duties and taxes are not paid
We do not take responsibility if customers choose refusal to pay taxes to accept goods
In this case, a customer is not eligible for a refund
Please email info@soyungofficial.com to request a cancellation
Only orders placed within 24 HOURS may be subject for cancellation
We reserve the right to reject any request that does not fall within this timeframe